Resolved after 4 days 1 hour, affecting Portal [Instance G] and Portal [Instance H], on November 20, 2025.
All systems are fully operational at this time. We are continuing to monitor.
Affected components
Update timeline
- identified Nov 20, 2025, 01:44 PM UTC
We have identified an issue affecting a small number of customers logging in to Portal Instance H. We are currently working to resolve this.
- identified Nov 20, 2025, 02:44 PM UTC
If you are experiencing issues with machines not checking in, please reach out to our Cyber Hero support team with public IPs and we will get them added and prioritized
- monitoring Nov 20, 2025, 03:43 PM UTC
We've restored portal login functionality and are currently monitoring to ensure that the issue is completely resolved.
- monitoring Nov 20, 2025, 05:33 PM UTC
We've observed degraded portal login performance on instance G and are working on restoring performance.
- monitoring Nov 20, 2025, 05:44 PM UTC
We have restored login performance on instance G and are continuing to monitor its performance.
- identified Nov 21, 2025, 01:44 PM UTC
We are aware of some performance issues on instance H this morning affecting some customers. This is currently being addressed
- monitoring Nov 21, 2025, 03:10 PM UTC
All systems are fully operational at this time. We are continuing to monitor.
- resolved Nov 24, 2025, 02:44 PM UTC
This incident has been resolved.
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Amazon Web Services