ThreatLocker incident

Devices show as offline but still checking in on instance D

Resolved after 3 minutes, affecting Portal [Instance D], on July 17, 2026.

investigating Jul 17, 2026, 06:19 PM UTC

Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating

Started
Jul 17, 2026, 06:19 PM UTC
Resolved
Jul 17, 2026, 06:22 PM UTC
Duration
3m
Detected by Pingoru
Jul 17, 2026, 06:19 PM UTC

Affected components

Portal [Instance D]

Update timeline

  1. investigating Jul 17, 2026, 06:19 PM UTC

    Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating

  2. resolved Jul 17, 2026, 06:22 PM UTC

    We identified the cause and machines should show as checking in. Thank you

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