ThreatLocker incident
Unable to download Endpoint Detect policies from Community.
Resolved after 1 day 2 hours, affecting Portal [Instance A] and Portal [Instance B] and 1 more, on May 14, 2026.
Solution has been pushed in resolving the 417 errors when downloading Endpoint Detect Policies from Community. Thank you all for your patience and understanding throughout this issue.
Affected components
Update timeline
- investigating May 14, 2026, 03:20 PM UTC
We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.
- identified May 14, 2026, 03:56 PM UTC
Potential issue has been identified with a solution ready to be deployed. Until we can verify this resolves this issue, we will keep this post active. More updates to come.
- resolved May 15, 2026, 05:52 PM UTC
Solution has been pushed in resolving the 417 errors when downloading Endpoint Detect Policies from Community. Thank you all for your patience and understanding throughout this issue.
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