ThreatLocker incident
Instance EU1 has degraded performance on portal.threatlocker.com
Resolved after 5 hours 18 minutes, affecting Portal [Instance EU1], on May 8, 2026.
Solution has been implemented and the errors are fully resolved. Thank you for everyone's patience on the matter.
Affected components
Update timeline
- investigating May 08, 2026, 12:48 PM UTC
It's been reported that 500 errors are occurring on instance EU1 while in portal.threatlocker.com. Beta.threatlocker.com works for the time being. Please use beta while we work on getting the portal issues resolved. Thank you for everyone's patience at this time.
- identified May 08, 2026, 01:43 PM UTC
With the help of our engineers, we identified the root cause. The solution should be pushed out momentarily.
- resolved May 08, 2026, 06:06 PM UTC
Solution has been implemented and the errors are fully resolved. Thank you for everyone's patience on the matter.
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