ThreatLocker incident

Unified Audit Delays

Resolved after 9 hours 3 minutes, affecting Portal [Instance D] and Portal [Instance H], on October 30, 2026.

resolved Oct 31, 2026, 12:02 AM UTC

This is now resolved and Instances D & H are now fully up to date. If you experience any further issues, please come into a LiveChat from the portal.

Started
Oct 30, 2026, 02:58 PM UTC
Resolved
Oct 31, 2026, 12:02 AM UTC
Duration
9h 3m
Detected by Pingoru
Oct 30, 2026, 02:58 PM UTC

Affected components

Portal [Instance D]Portal [Instance H]

Update timeline

  1. investigating Oct 30, 2026, 02:58 PM UTC

    We are aware of some customers experiencing delayed logging in the Unified Audit on both Instance D and H. We are currently investigating

  2. identified Oct 30, 2026, 06:44 PM UTC

    The backlogs are reducing and we are continuing to bring all Unified Audit data up to date

  3. resolved Oct 31, 2026, 12:02 AM UTC

    This is now resolved and Instances D & H are now fully up to date. If you experience any further issues, please come into a LiveChat from the portal.

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