Thread incident

Threads not arriving in inbox/PSA Pods

Resolved after 2 hours 14 minutes, affecting Thread RT API and Thread Inbox, Messenger, & Admin, on April 17, 2025.

identified Apr 17, 2025, 08:14 PM UTC

We have an outage related to a service provider that we use. Tickets are still being made in your PSA but Threads will not load in inbox or Messenger Teams or Web Impacted systems: Inbox Messenger web Messenger teams

Started: Apr 17, 2025, 08:07 PM UTC
Resolved: Apr 17, 2025, 10:21 PM UTC
Duration: 2h 14m
Detected by Pingoru: Apr 17, 2025, 08:07 PM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & Admin

Update timeline

investigating Apr 17, 2025, 08:07 PM UTC

We are currently investigating this issue.
identified Apr 17, 2025, 08:14 PM UTC

We have an outage related to a service provider that we use. Tickets are still being made in your PSA but Threads will not load in inbox or Messenger Teams or Web Impacted systems: Inbox Messenger web Messenger teams
resolved Apr 17, 2025, 10:21 PM UTC

This incident has been resolved.

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