ThousandEyes incident
Service Degradation Affecting Logins in EU Region
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Resolved after 17 hours 4 minutes, affecting Platform Availability, on August 21, 2026.
Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
Affected components
Platform Availability
Update timeline
- investigating Aug 21, 2026, 08:19 AM UTC
Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue
- identified Aug 21, 2026, 08:35 AM UTC
A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
- monitoring Aug 21, 2026, 09:00 AM UTC
Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
- resolved Aug 22, 2026, 01:23 AM UTC
This incident has been resolved.
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