ThousandEyes incident
Service Degradation Affecting Logins in US Regions
Resolved after 4 days 21 hours, affecting Platform Availability, on August 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 07, 2026, 02:13 PM UTC
Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. Status: Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
- monitoring Aug 07, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 11:58 AM UTC
The incident has been resolved
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