ThousandEyes incident
Connected Devices Agent Availability Issues in EU Region
Resolved after 7 days 22 hours, affecting Connected Devices Agent Registration and Connected Devices Test Assignment, on June 25, 2026.
Services are stable. We are continuing to monitor the situation for any further issues.
Affected components
Update timeline
- investigating Jun 25, 2026, 04:34 PM UTC
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
- identified Jun 25, 2026, 04:55 PM UTC
The issue has been identified and our engineering team is currently working in restoring the service.
- monitoring Jun 25, 2026, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 11:06 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 02, 2026, 05:49 PM UTC
Services are stable. We are continuing to monitor the situation for any further issues.
- resolved Jul 03, 2026, 03:03 PM UTC
This incident has been resolved.
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