Resolved after 39 minutes, affecting Customer Success Chat, on March 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Customer Success Chat
Update timeline
- identified Mar 09, 2026, 06:01 PM UTC
Summary: The Chat with Support feature is currently experiencing technical issues. Impact: Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at [email protected] until the service is restored. Status: We are working on a fix and will provide updates as they become available.
- monitoring Mar 09, 2026, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 06:41 PM UTC
This incident has been resolved.
Your product runs on more than ThousandEyes
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services