ThousandEyes incident
Service Degradation impacting Endpoint Experience tab in the web app
Resolved after 52 minutes, affecting Endpoint Agent Views, on March 9, 2026.
We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Affected components
Update timeline
- investigating Mar 09, 2026, 11:58 PM UTC
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience. Service degradation started around 23:00 UTC. Our team is currently investigating and we will be providing an update soon.
- investigating Mar 09, 2026, 11:59 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2026, 12:15 AM UTC
We have implemented a fix and are currently monitoring the results
- resolved Mar 10, 2026, 12:50 AM UTC
We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
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