Thomson Reuters incident
ONESOURCE Global Trade IMPLEMENTATION Environment Degraded Performance
Resolved after 1 day 17 hours, affecting Implementation Environment, on October 27, 2026.
We have mitigated the performance issues seen in IMPLEMENTATION as of 8:00 am eastern time. We will continue to monitor the system to assure that the mitigation steps produce the long-term results we expect.
Affected components
Update timeline
- investigating Oct 27, 2026, 07:39 PM UTC
We are seeing degraded performance on the IMPLEMENTATION system across several ONESOURCE Global Trade applications. We are reviewing the situation and working on remediation. We will post regular updates as we have them throughout the triage and mitigation.
- identified Oct 27, 2026, 09:00 PM UTC
As of 4:45 PM eastern time, response times for some ONESOURCE Global Trade activities in IMPLEMENTATION have recovered to near-normal levels. Investigation is ongoing to identify and address any remaining contributing factors and confirm a lasting fix. Additional updates will follow.
- monitoring Oct 28, 2026, 01:38 PM UTC
We have mitigated the performance issues seen in IMPLEMENTATION as of 8:00 am eastern time. We will continue to monitor the system to assure that the mitigation steps produce the long-term results we expect.
- resolved Oct 29, 2026, 12:59 PM UTC
This incident has been resolved.
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