TeraSwitch incident
TYO2 - Network Connectivity Issues with R102 Compute Rack
Resolved after 35 minutes, affecting TYO2 - Tokyo, Japan, on July 28, 2026.
A possible firmware/hardware bug was identified, and Teraswitch NOC elected to do a sequential software upgrade on the redundant switch pair in R102. After the reloads were complete, operations seemed to normalized. We will investigate this network switch pair further to understand the event better. Please report any outstanding issues with TYO2 to [email protected] or to our team directly.
Affected components
Update timeline
- investigating Jul 28, 2026, 04:17 PM UTC
Teraswitch is looking into issues related to the R102 compute rack within TYO2.
- resolved Jul 28, 2026, 04:52 PM UTC
A possible firmware/hardware bug was identified, and Teraswitch NOC elected to do a sequential software upgrade on the redundant switch pair in R102. After the reloads were complete, operations seemed to normalized. We will investigate this network switch pair further to understand the event better. Please report any outstanding issues with TYO2 to [email protected] or to our team directly.
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