TeraSwitch incident
Teraswitch Portal / API - VAN1 management temporarily unavailable
Resolved after 9 days 21 hours, affecting API and Portal (console.tsw.io), on May 12, 2026.
Customer management of VAN1 services should be restored at this time. Teraswitch staff are monitoring for any further impacts.
Affected components
Update timeline
- investigating May 12, 2026, 09:18 PM UTC
Teraswitch is investigating an issue affecting customer management of VAN1 services (power controls, virtual console, metadata retrieval, new service creation, reinstalls). VAN1 services themselves are unaffected by this issue and should be fully operational. We will provide an update as more information becomes available.
- monitoring May 12, 2026, 09:50 PM UTC
Customer management of VAN1 services should be restored at this time. Teraswitch staff are monitoring for any further impacts.
- resolved May 22, 2026, 06:22 PM UTC
This incident has been resolved.
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