Resolved after 46 days 13 hours, affecting Intra-Market Connectivity and Ultra-Low Latency Connectivity and 1 more, on September 1, 2025.
Undersea cable operations have been restored, and traffic is stable and normalized along this path. Tokyo to Seattle is restored.
Affected components
Update timeline
- identified Sep 01, 2025, 05:15 AM UTC
Teraswitch was alerted to a loss to our path between Seattle and Tokyo. We have directed traffic to external paths. We are working with our providers to resolve this. ULL traffic between Frankfurt and Tokyo may have seen ~5 minutes of degraded connectivity.
- identified Sep 03, 2025, 05:50 PM UTC
Our sub-sea cable vendor has confirmed that repairs should be completed around 9/19/2025. At this time, Tokyo backbone traffic remains diverted.
- resolved Oct 17, 2025, 06:38 PM UTC
Undersea cable operations have been restored, and traffic is stable and normalized along this path. Tokyo to Seattle is restored.
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