Resolved after 16 hours 7 minutes, affecting Intra-Market Connectivity and Global External Internet and 1 more, on September 1, 2025.
Our network transport provider was able to roll back their changes with no impact. At a later date they will replace the malfunctioning hardware. Teraswitch has normalized operations in Frankfurt.
Affected components
Update timeline
- monitoring Sep 01, 2025, 11:18 PM UTC
Due to a network transport provider's routine maintenance having an issue, Teraswitch has elected to reduce risk and divert traffic from our backbone crossing through Frankfurt unnecessarily. At this time Frankfurt traffic will be routing locally and the global backbone will only use Frankfurt if required.
- resolved Sep 02, 2025, 03:26 PM UTC
Our network transport provider was able to roll back their changes with no impact. At a later date they will replace the malfunctioning hardware. Teraswitch has normalized operations in Frankfurt.
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