Resolved after 7 days 17 hours, affecting Intra-Market Connectivity and Global External Internet and 1 more, on August 25, 2025.
The issue appears to be localized to a network transport vendor inside Frankfurt. Pass-through traffic would have been affected between cities. We believe that FRA1 and FRA2 were most impacted by this loss. Other providers in the city were affected so we are trying to understand the full scope of the issue. At this time network traffic is returning to normal.
Affected components
Update timeline
- investigating Aug 25, 2025, 10:13 PM UTC
Teraswitch is investigating network instability issues affecting multiple sites. We will provide an update as more information becomes available.
- identified Aug 25, 2025, 10:35 PM UTC
The issue appears to be localized to a network transport vendor inside Frankfurt. Pass-through traffic would have been affected between cities. We believe that FRA1 and FRA2 were most impacted by this loss. Other providers in the city were affected so we are trying to understand the full scope of the issue. At this time network traffic is returning to normal.
- resolved Sep 02, 2025, 03:26 PM UTC
This incident has been resolved.
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