TeraSwitch incident

Amsterdam <-> Frankfurt Detoured

Resolved after 3 hours 16 minutes, affecting Intra-Market Connectivity and AMS1 - Amsterdam, Netherlands and 1 more, on September 4, 2025.

identified Sep 04, 2025, 09:43 PM UTC

Due to a fiber cut, our backbone has diverted Amsterdam Frankfurt traffic via London. There is no impact to operations other than higher latency between cities.

Started
Sep 04, 2025, 09:43 PM UTC
Resolved
Sep 05, 2025, 12:59 AM UTC
Duration
3h 16m
Detected by Pingoru
Sep 04, 2025, 09:43 PM UTC

Affected components

Intra-Market ConnectivityAMS1 - Amsterdam, NetherlandsAMS2 - Amsterdam, NetherlandsAMS3 - Amsterdam, NetherlandsFRA2 - Frankfurt, Germany

Update timeline

  1. identified Sep 04, 2025, 09:43 PM UTC

    Due to a fiber cut, our backbone has diverted Amsterdam Frankfurt traffic via London. There is no impact to operations other than higher latency between cities.

  2. resolved Sep 05, 2025, 12:59 AM UTC

    The fiber cut has been restored and routing is now normalized.

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