Resolved after 9 hours 14 minutes, affecting United States and United States, on September 1, 2026.
The service disruption affecting users with US mobile plans while roaming internationally has been resolved, and normal connectivity has been restored. Users within the US were not affected. If you continue to experience any issues, please contact Telgea Customer Support through the Telgea app or admin portal. We apologize for the disruption and appreciate your patience.
Affected components
Update timeline
- investigating Sep 01, 2026, 08:16 AM UTC
We have identified the root cause of the issue and are urgently working to restore service. Our investigation has confirmed that the issue is limited to US users who are currently roaming abroad. US users within the United States are not affected. We apologize for the disruption and will provide another update as soon as we have more information on service restoration.
- resolved Sep 01, 2026, 05:31 PM UTC
The service disruption affecting users with US mobile plans while roaming internationally has been resolved, and normal connectivity has been restored. Users within the US were not affected. If you continue to experience any issues, please contact Telgea Customer Support through the Telgea app or admin portal. We apologize for the disruption and appreciate your patience.
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