Resolved after 3 days 15 hours, on April 30, 2026.
The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.
Update timeline
- investigating Apr 30, 2026, 03:56 AM UTC
There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause
- monitoring Apr 30, 2026, 07:26 PM UTC
The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.
- resolved May 03, 2026, 07:40 PM UTC
This incident has been resolved.
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