Is Telesmart down?
Last checked 3m agoNo incidents right now.
Telesmart is operational right now. Last checked 3m ago; the most recent incident resolved 3d ago.
Real-time Telesmart status, recent outages, and incident history: pulled directly from Telesmart's official status page at telesmartstatus.com every 5 minutes. Pingoru tracks 34 Telesmart services and has captured 4 incidents in the last 90 days (99.90% uptime). Get email, Slack, Discord, or webhook alerts the moment Telesmart reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Softswitch
Timeline · 3 updates
- investigating · Oct 09, 2026, 03:26 AM UTC
An issue with intermittent poor audio quality on some inbound calls has been identified. Affected calls can have distorted, degraded or broken audio. Outbound calls made afterwards to the same party are normally not affected. Our checks show a strong link between the problem, and calls that originate on an external network provider. We have reported the problem to our upstream voice carrier. We are working with them to find where the audio degradation originates. To get latest system status updates, subscribe at status.telesmart.co.nz. If you are experiencing this problem, please contact the Telesmart HelpDesk specifying: The caller number The number called The exact date and time of the call A description of the audio problem, if possible Need support? Contact our HelpDesk NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- monitoring · Oct 12, 2026, 10:47 PM UTC
Our upstream service provider implemented a change last night to help fix the audio issues from incoming mobile calls. Our initial testing has been successful with no audio quality issues observed. We are monitoring the situation and will advise when there are further updates. If you are still experiencing any issues with your call quality please contact out Helpdesk team via the details below. Thanks for your patience during the investigation and resolution of this issue. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- resolved · Oct 23, 2026, 03:35 AM UTC
This issue is resolved with no further incidents discovered during monitoring.
Latest: This issue is resolved with no further incidents discovered during monitoring.
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Incident record
Since April 2026 · Squadcast · 34 components checked every 5 minutesThe longest incident in the last year, Intermittent poor audio on inbound calls on October 9, 2026, ran for 14 days. 5 maintenance windows announced in the same period.
Most affected components, last 12 months
- Caduceus Datacentre, Wellington1
- NZ Datacentre - Featherston Street, Wellington (CDC)1
- Softswitch1
Latest incidents
- Intermittent poor audio on inbound calls
An issue with intermittent poor audio quality on some inbound calls has been identified. Affected calls can have distorted, degraded or broken audio. Outbound…
- Widespread outage causing connectivity issues
There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We…
- Network outage - Caduceus datacentre
Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical…
- Started Oct 09, 2026, 03:26 AM UTC · Resolved Oct 23, 2026, 03:35 AM UTC · 14d