Telesmart incident
Network Outage affecting the Nelson/Tasman and West Coast Regions
Resolved after 4 hours 17 minutes, affecting Chorus NGA - Upper South Island, on October 22, 2025.
The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.
Affected components
Update timeline
- investigating Oct 22, 2025, 08:04 PM UTC
Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]
- investigating Oct 22, 2025, 08:08 PM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2025, 12:22 AM UTC
The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.
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