TeamViewer incident

Issues with REACH API

Resolved after 3 hours 42 minutes, affecting API, on June 10, 2025.

resolved Jun 10, 2025, 11:30 AM UTC

The incident has been resolved and we will continue to monitor the situation closely to prevent further service impact.

Started
Jun 10, 2025, 07:48 AM UTC
Resolved
Jun 10, 2025, 11:30 AM UTC
Duration
3h 42m
Detected by Pingoru
Jun 10, 2025, 07:48 AM UTC

Affected components

API

Update timeline

  1. investigating Jun 10, 2025, 07:48 AM UTC

    We are currently experiencing a high load on our API servers and are investigating the issue.

  2. identified Jun 10, 2025, 09:20 AM UTC

    We are currently experiencing a high load on our API servers. The issue has been identified and we're looking into it.

  3. monitoring Jun 10, 2025, 09:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 11:30 AM UTC

    The incident has been resolved and we will continue to monitor the situation closely to prevent further service impact.

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