Teaching Strategies Outage History
Teaching Strategies is up right nowPingoru has recorded 50 incidents for Teaching Strategies: 29 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 9 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 4 | 191 of 744 (26%) |
| September 2026 | 8 | 103 of 720 (14%) |
| October 2026 | 2 | 3 of 592 (0%) |
Incidents, newest first
Minor August 25, 2025 Platform Issue - SmartTeach 2h 35m Library Area, Teach Area, Assess Area, Develop Area and 5 more
Started Aug 25, 2025, 05:09 PM UTC· resolved Aug 25, 2025, 07:44 PM UTC
- identified Aug 25, 2025, 05:09 PM UTC
Some users are experiencing issues logging in, we have identified the issue and are working on resolution. We expect these to be issues to be resolved shortly.
- resolved Aug 25, 2025, 07:44 PM UTC
All issues should now be resolved.
Major August 21, 2025 Platform Performance Issue - SmartTeach 3h 43m Library Area, Teach Area, Assess Area, Develop Area and 5 more
Started Aug 21, 2025, 05:32 PM UTC· resolved Aug 21, 2025, 09:15 PM UTC
- investigating Aug 21, 2025, 05:32 PM UTC
The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.
- identified Aug 21, 2025, 06:14 PM UTC
We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.
- identified Aug 21, 2025, 07:21 PM UTC
Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.
- monitoring Aug 21, 2025, 07:47 PM UTC
Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.
- resolved Aug 21, 2025, 09:15 PM UTC
This incident has been resolved.
Minor August 12, 2025 Platform Performance Issue - Assess 3h 15m Assess Area
Started Aug 12, 2025, 11:17 PM UTC· resolved Aug 13, 2025, 02:32 AM UTC
- identified Aug 12, 2025, 11:17 PM UTC
Some users are currently experiencing issues with the “At a Glance”, “Checkpoints”, and "Documentation" sections of the Assess component of the Smart Teach platform. We have identified the root cause of the issue and are working on a resolution. We will provide updates as soon as possible.
- resolved Aug 13, 2025, 02:32 AM UTC
The degraded performance issue in Assess has been resolved. Documentation search results for affected customers will reflect all updates from today in the next few hours - no action needed.
Minor June 27, 2025 Platform Performance Issue 3h 41m Library Area, Teach Area, Assess Area, Develop Area and 3 more
Started Jun 27, 2025, 05:51 PM UTC· resolved Jun 27, 2025, 09:32 PM UTC
- investigating Jun 27, 2025, 05:51 PM UTC
Users are experiencing delays with updates to classes, children and passwords. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- identified Jun 27, 2025, 08:03 PM UTC
We have identified the issue and implemented a fix. Data delays will be resolved shortly, we will continue to monitor and provide a final update when we are fully caught up.
- resolved Jun 27, 2025, 09:32 PM UTC
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Minor June 12, 2025 Platform Performance Issue - Tadpoles and Mobile Apps 2h 45m Tadpoles
Started Jun 12, 2025, 06:41 PM UTC· resolved Jun 12, 2025, 09:27 PM UTC
- investigating Jun 12, 2025, 06:41 PM UTC
Users may be currently experiencing degraded performance from Tadpoles and our mobile applications due to an issue with an upstream vendor. We will provide updates as we receive them.
- monitoring Jun 12, 2025, 08:21 PM UTC
Our upstream vendor is reporting a fix is implemented and recovery is in progress. No ETA on full resolution but we are seeing positive indicators and will continue to monitor.
- resolved Jun 12, 2025, 09:27 PM UTC
This incident has been resolved.
Minor April 23, 2025 Platform Performance Issue - The Hub 1h 23m The Hub
Started Apr 23, 2025, 12:05 PM UTC· resolved Apr 23, 2025, 01:28 PM UTC
- identified Apr 23, 2025, 12:05 PM UTC
SmartTeach users are unable to access The Hub. This is due to performance issues currently experienced by our community platform vendor. Please review their status page for more details: https://status.higherlogic.com/ We'll update this incident when we receive more information. Thank you for your patience.
- monitoring Apr 23, 2025, 12:44 PM UTC
Our community platform vendor has implemented a fix, and is monitoring results. SmartTeach users should now be able to access The Hub. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Apr 23, 2025, 01:28 PM UTC
This incident has been resolved.
Minor April 21, 2025 Degraded Performance - Assess 1d Assess Area
Started Apr 21, 2025, 02:14 PM UTC· resolved Apr 22, 2025, 02:35 PM UTC
- investigating Apr 21, 2025, 02:14 PM UTC
Some users are currently experiencing degraded performance and receiving errors from the Assess area of the Smart Teach platform. We are investigating the root cause of the issue and will provide more information as soon as possible.
- identified Apr 21, 2025, 03:03 PM UTC
We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.
- resolved Apr 22, 2025, 02:35 PM UTC
The degraded performance issue in Assess has been resolved and the “At a Glance”, “Checkpoints”, and documentation creation are restored. All documentation is now visible again - no action needed.
Critical March 6, 2025 SmartTeach Partial Outage 7h 32m Library Area, Teach Area, Assess Area, ReadyRosie and 6 more
Started Mar 06, 2025, 11:48 AM UTC· resolved Mar 06, 2025, 07:21 PM UTC
- investigating Mar 06, 2025, 11:48 AM UTC
Users are experiencing partial outages in SmartTeach due to issues with our service provider. We are working with our provider to resolve the issue as quickly as possible and we’ll provide updates as we receive them. We apologize for any inconvenience.
- identified Mar 06, 2025, 12:39 PM UTC
Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.
- identified Mar 06, 2025, 01:56 PM UTC
Our upstream provider continues to troubleshoot the root cause of their issue. We will provide more updates as we receive them.
- identified Mar 06, 2025, 03:01 PM UTC
Our upstream provider has identified the source of the issue and is working to remediate. We will provide more updates as we receive them.
- identified Mar 06, 2025, 04:13 PM UTC
Our upstream provider is continuing their work to remediate the issue. We will provide more updates as we receive them.
- monitoring Mar 06, 2025, 06:05 PM UTC
Our upstream provider has recovered, all services are back online, we are continuing to monitor.
- resolved Mar 06, 2025, 07:21 PM UTC
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Minor December 3, 2024 Errors accessing documentation in Assess 2h 25m Assess Area
Started Dec 03, 2024, 02:46 PM UTC· resolved Dec 03, 2024, 05:11 PM UTC
- investigating Dec 03, 2024, 02:46 PM UTC
Users are unable to access documentation in Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- monitoring Dec 03, 2024, 03:36 PM UTC
Assess is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Dec 03, 2024, 05:11 PM UTC
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Minor November 21, 2024 SmartTeach Performance Issue 1h 56m Library Area, Teach Area, Assess Area, Develop Area and 5 more
Started Nov 21, 2024, 07:14 PM UTC· resolved Nov 21, 2024, 09:10 PM UTC
- identified Nov 21, 2024, 07:14 PM UTC
Some users are experiencing degraded performance in SmartTeach due to issues with our services provider. We are working with them to resolve the issue. We apologize for any inconvenience.
- monitoring Nov 21, 2024, 07:59 PM UTC
SmartTeach is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Nov 21, 2024, 09:10 PM UTC
This incident has been fully resolved.
Minor November 5, 2024 Platform Performance Issue - Quorum 5h 50m Quorum
Started Nov 05, 2024, 03:29 PM UTC· resolved Nov 05, 2024, 09:19 PM UTC
- investigating Nov 05, 2024, 03:29 PM UTC
Some users are experiencing degraded performance in Quorum. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- investigating Nov 05, 2024, 04:13 PM UTC
We are still investigating the root cause of this issue, and will continue to provide updates as the investigation continues. We apologize for any inconvenience.
- investigating Nov 05, 2024, 04:27 PM UTC
While users are now able to access Quorum, some are receiving a "Session Expired" message after a few minutes, logging them out prematurely. We are investigating this issue, and will provide more information as soon as possible.
- monitoring Nov 05, 2024, 09:00 PM UTC
Quorum is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Nov 05, 2024, 09:19 PM UTC
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.