Resolved after 4 hours 57 minutes, affecting Software and Customer Service, on October 30, 2024.
We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
Affected components
Update timeline
- investigating Oct 30, 2024, 12:15 PM UTC
We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email. We are working to get the problem corrected. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.
- resolved Oct 30, 2024, 05:13 PM UTC
This incident has been resolved.
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