Resolved after 1 day 21 hours, affecting Brokerage Services, on September 14, 2026.
A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.
Affected components
Update timeline
- investigating Sep 14, 2026, 02:30 PM UTC
Some brokerage clients cannot cancel or modify existing GTC orders placed prior to today. We are investigating this issue and will get it resolved as soon as possible.
- identified Sep 14, 2026, 06:19 PM UTC
The issue has been identifed and we are working to get it corrected.
- monitoring Sep 15, 2026, 03:28 PM UTC
A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.
- resolved Sep 16, 2026, 12:17 PM UTC
This issues has been resolved.
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