TC2000 incident

TC2000 Web Platform and Parallels

Resolved after 4 hours 59 minutes, affecting Software, on February 3, 2025.

monitoring Feb 03, 2025, 06:55 PM UTC

Our developers have implemented a fix.

Started
Feb 03, 2025, 03:21 PM UTC
Resolved
Feb 03, 2025, 08:21 PM UTC
Duration
4h 59m
Detected by Pingoru
Feb 03, 2025, 03:21 PM UTC

Affected components

Software

Update timeline

  1. investigating Feb 03, 2025, 03:21 PM UTC

    We are currently investigating the issue with the TC2000 Web Platform. The Windows desktop version is operational and can be installed from https://www.tc2000.com/download. Brokerage clients who use Parallels can manage orders and positions through either of the following: The client portal at https://www.tc2000.com/brokerage/accountportal. Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T

  2. monitoring Feb 03, 2025, 06:55 PM UTC

    Our developers have implemented a fix.

  3. resolved Feb 03, 2025, 08:21 PM UTC

    This incident has been resolved.

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