Resolved after 16 hours 37 minutes, affecting Tax Dashboard, on January 14, 2026.
The system fully recovered from the backlog at 2:45 AM PT. Normal operational behavior and monitoring has resumed.
Affected components
Update timeline
- identified Jan 14, 2026, 11:14 PM UTC
We have identified an issue which is causing delays in up to date information being displayed on the eligibility page in the dashboard, which affects the filtering functionality of the page. We are actively working on a mitigation.
- identified Jan 15, 2026, 12:03 AM UTC
We have mitigated the system bottleneck and data processing is currently recovering. We are monitoring the queue and estimate that data will be fully caught up by 7:00 PM PT.
- monitoring Jan 15, 2026, 12:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 15, 2026, 05:39 AM UTC
We have processed the majority of the backlog. We are monitoring the system as it completes the remaining work, with a target of 8:00 AM PT for full resolution.
- resolved Jan 15, 2026, 03:51 PM UTC
The system fully recovered from the backlog at 2:45 AM PT. Normal operational behavior and monitoring has resumed.
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