Resolved after 1 day 1 hour, affecting Chrome Browser Extension and Tactiq Transcription for Google Meet, on February 12, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Feb 12, 2025, 03:53 AM UTC
We are currently investigating an issue where, for many Tactiq users, Google Meet meetings are either not transcribed or not saved. Apologies for the inconvenience! In the meantime, you can restore transcription by following this workaround: Double-click the “CC” (Closed Captions) button in the Tactiq widget to enable transcription.
- identified Feb 12, 2025, 04:26 AM UTC
The issue has been identified, and the fix was submitted to the Chrome Web Store for review and approval. We will update this when it goes live.
- identified Feb 12, 2025, 07:18 AM UTC
We are still waiting for Google’s review. In the meantime, you can restore transcription by following this workaround: Double-click the “CC” (Closed Captions) button in the Tactiq widget to enable transcription.
- monitoring Feb 12, 2025, 12:11 PM UTC
The new extension release, version 3.1.2902, has just been approved and published on the Chrome Web Store. Your extension should update automatically in the coming hours. To force the update, please follow the steps at https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version
- monitoring Feb 12, 2025, 01:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 12, 2025, 07:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2025, 04:58 AM UTC
This incident has been resolved.
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