Resolved after 3 hours 5 minutes, affecting Editor and Video generation, on May 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
EditorVideo generation
Update timeline
- investigating May 12, 2025, 12:47 PM UTC
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating May 12, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- monitoring May 12, 2025, 01:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 03:52 PM UTC
This issue has now been resolved.
Your product runs on more than Synthesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services