Synthesia incident

Synthesia Loading Issues

Resolved after 1 hour 29 minutes, affecting Editor and Video generation and 1 more, on September 2, 2026.

monitoring Sep 02, 2026, 03:23 PM UTC

A fix has been implemented and we are monitoring results.

Started
Sep 02, 2026, 02:53 PM UTC
Resolved
Sep 02, 2026, 04:22 PM UTC
Duration
1h 29m
Detected by Pingoru
Sep 02, 2026, 02:53 PM UTC

Affected components

EditorVideo generationVideo SharingPublic API

Update timeline

  1. investigating Sep 02, 2026, 02:53 PM UTC

    We are aware of issues affecting platform loading and some may experience delays in the platform. Our engineering team are aware of this and investigating the issues. We will update as soon as we have further information.

  2. monitoring Sep 02, 2026, 03:23 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Sep 02, 2026, 04:22 PM UTC

    This incident has been resolved. Thanks for your patience!

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