Syncrofy Outage History

Started Apr 08, 2026, 06:28 PM UTC· resolved Apr 08, 2026, 07:35 PM UTC

1. investigating Apr 08, 2026, 06:28 PM UTC

   Syncrofy is currently experiencing a performance degradation especially around user interface functionality such as filters, searching, widgets, or pages. The Syncrofy team is working diligently to resolve the issue as soon as possible. No data is at risk during this time. Communication will be sent out once the issue is resolved. Thank you for your patience.

2. resolved Apr 08, 2026, 07:35 PM UTC

   Syncrofy is now performing as expected. If you have any questions, please feel free to reach out to our Support Team and we'll be happy to assist.

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Started Mar 31, 2026, 11:15 PM UTC· resolved Apr 01, 2026, 12:15 AM UTC

1. resolved Apr 01, 2026, 01:32 PM UTC

   Syncrofy experienced a brief service interruption on March 31 between approximately 6:15 PM and 7:15 PM EST. The issue has since been fully resolved. If any transfers during that time did not complete successfully and were not resolved through automatic retry, we recommend re-initiating them. If you have any questions, please feel free to reach out to our Support Team and we'll be happy to assist.

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Started Feb 06, 2026, 08:32 PM UTC· resolved Feb 06, 2026, 11:25 PM UTC

1. investigating Feb 06, 2026, 08:32 PM UTC

   There is a currently small processing lag, which may cause some delay between the time a file is uploaded and the related documents are generating. We are working to resolve as quickly as possible and will continue to send out updates until that time. Thank you!

2. monitoring Feb 06, 2026, 10:02 PM UTC

   The Syncrofy processing lag is decreasing. The Team will continue to monitor to make sure no other errors occur and an all clear will be sent once we're confident the issue is fully resolved. Thank you for your patience!

3. resolved Feb 06, 2026, 11:25 PM UTC

   Processing issues have been resolved at this time. If you encounter any issues or have any questions or concerns, please open a support ticket through the normal channels and we'll be happy to review! Thank you!

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Started Dec 12, 2025, 09:22 PM UTC· resolved Dec 12, 2025, 09:30 PM UTC

1. resolved Dec 12, 2025, 09:36 PM UTC

   Today between 4:22 PM and 4:30 PM ET, Syncrofy experienced a brief incident that impacted certain user interface functionality and document processing. The issue has been fully resolved, and all services are operating normally. We appreciate your patience during this time. If you have any questions or notice anything unexpected, please reach out to the Syncrofy support team.

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Started Nov 14, 2025, 06:49 PM UTC· resolved Nov 14, 2025, 08:41 PM UTC

1. investigating Nov 14, 2025, 06:49 PM UTC

   Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy Team is working to resolve as soon as possible. Thank you for your patience.

2. monitoring Nov 14, 2025, 08:02 PM UTC

   The team has identified the root cause of the processing lag, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may temporarily impact statuses or values displayed within the UI. We will provide a another update as soon as the Processing backlog has cleared. We appreciate your patience and understanding!

3. resolved Nov 14, 2025, 08:41 PM UTC

   The incident has been resolved. Processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

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Started Nov 10, 2025, 08:42 PM UTC· resolved Nov 10, 2025, 09:04 PM UTC

1. identified Nov 10, 2025, 08:42 PM UTC

   Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy Team is working to resolve as soon as possible. Thank you for your patience.

2. resolved Nov 10, 2025, 09:04 PM UTC

   Syncrofy is stable and all impacted files have been processed successfully. Thank you for your patience during this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

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Started Nov 01, 2025, 12:24 PM UTC· resolved Nov 01, 2025, 03:50 PM UTC

1. investigating Nov 01, 2025, 12:24 PM UTC

   Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy team is working diligently to resolve as soon as possible. We will be sure to send out updates. Thank you for your patience.

2. identified Nov 01, 2025, 02:10 PM UTC

   UPDATE: We have determined that the cause of this issue is due to an outage with one of our cloud providers. They are actively working to resolve, and we are tracking their progress closely.

3. monitoring Nov 01, 2025, 03:20 PM UTC

   We are seeing successful inbound traffic again at this time, and functionality within the application has been restored. We are monitoring to ensure there are no other hiccups and will send out an all clear once we have official confirmation that things are stable. Action Required: Please review your system for any data transmissions that may have failed during the outage window. Any files that are not currently in a retrying state will need to be resent to ensure successful processing within Syncrofy.

4. resolved Nov 01, 2025, 03:50 PM UTC

   The incident has been resolved. Processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

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Started Sep 22, 2025, 02:43 PM UTC· resolved Sep 22, 2025, 03:13 PM UTC

1. investigating Sep 22, 2025, 02:43 PM UTC

   The Team has identified a delay in Document Processing. We are actively investigating and will be sure to post regular updates until resolved. Thank you for your patience on this matter.

2. resolved Sep 22, 2025, 03:13 PM UTC

   The incident has been resolved. The processing lag has cleared and all documents should be present in the system at this time. If you encounter any issues or have any questions, please don't hesitate to open a support ticket through the standard channels and we'll be sure to get back to you!

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Started Sep 22, 2025, 10:00 AM UTC· resolved Sep 22, 2025, 12:30 PM UTC

1. resolved Sep 23, 2025, 12:26 AM UTC

   Planned maintenance (5:00–7:30 EST) caused a brief data-processing disruption. Systems are stable and data is catching up now. Some users may have seen protocol or transfer interruptions. If so, please resend any affected files or open a ticket with any questions or concerns. Thank You!

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Started Aug 25, 2025, 01:08 PM UTC· resolved Aug 25, 2025, 02:49 PM UTC

1. monitoring Aug 25, 2025, 01:08 PM UTC

   We have identified the root cause of the lag affecting Lifecycle Processing, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may have temporarily impacted statuses or values displayed within the Orders and Line Items tab. Processing counts are currently trending downward, and we will provide a subsequent update once normal operations have been fully confirmed. We appreciate your patience and understanding.

2. resolved Aug 25, 2025, 02:49 PM UTC

   Data processing is fully up to date, and all statuses and values in the Orders and Line Items tab are displaying correctly. Thank you for your patience.

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Started Jun 04, 2025, 10:47 AM UTC· resolved Jun 04, 2025, 03:08 PM UTC

1. investigating Jun 04, 2025, 10:47 AM UTC

   The team has identified an issue with inbound HTTP and SFTP. Files are unable to uploaded to the application at this time. They are working to resolve ASAP and we'll be sure to send out an update once the issue is corrected. Thank you for your patience!

2. identified Jun 04, 2025, 11:01 AM UTC

   UPDATE: We have determined that the cause of this issue is due to an outage with one of our cloud providers. They are actively working to resolve, and we are tracking their progress closely. We ARE still receiving SOME documents on an intermittent basis, so we ask for your continued patience as we push to resolve this matter. Thank you.

3. identified Jun 04, 2025, 01:01 PM UTC

   We received an update from the cloud provider stating that they are working on a recovery path that involves bringing the system up in a controlled manner. We'll send out another update as soon as services are back up and running. Thank you again for you patience!

4. identified Jun 04, 2025, 01:44 PM UTC

   Our cloud provider has partly recovered - services are intermittently available, but still failing. We have shut down the HTTP and SFTP endpoints in the meantime to avoid any unexpected behavior. We will send out another update as soon there are additional details available. Thank you again for you patience!

5. monitoring Jun 04, 2025, 02:33 PM UTC

   We are seeing successful inbound traffic again at this time, and functionality within the application has been restored. We are monitoring to ensure there are no other hiccups and will send out an all clear once we have official confirmation that things are stable. Thank you again for your patience on this matter!

6. resolved Jun 04, 2025, 03:08 PM UTC

   [Resolved] Syncrofy File Upload Outage Notification Dear Valued Customer, The recent outage impacting file uploads to the Syncrofy platform has been resolved. Outage Summary: Start Time: approximately 5:00 am Eastern Time End Time: approximately 10:35 am Eastern Time Impact: During this window, customers may have experienced issues uploading files to the Syncrofy solution. Root Cause and Ongoing Investigation: The disruption was caused by an outage at one of our underlying cloud service providers. We are actively working with the provider and conducting a full investigation to better understand the root cause and to prevent similar issues in the future. Action Required: Please review your system for any data transmissions that may have failed during the outage window. Any files that are not currently in a retrying state will need to be resent to ensure successful processing within Syncrofy. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Should you have any questions or require assistance, please don’t hesitate to reach out to our support team at [email protected], or via our support portal.

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Started Jun 02, 2025, 10:31 AM UTC· resolved Jun 02, 2025, 11:11 PM UTC

1. investigating Jun 02, 2025, 10:31 AM UTC

   The team has identified an issue with inbound HTTP and SFTP. Files are unable to uploaded to the application at this time. They are working to resolve ASAP and we'll be sure to send out an update once the issue is corrected. Thank you for your patience!

2. identified Jun 02, 2025, 11:32 AM UTC

   We have determined that the root cause of this issue is due to an outage with one of our cloud providers. They are actively working to resolve - which should also resolve the Syncrofy issues as well. We will be sure to provide another update once additional information is available!

3. identified Jun 02, 2025, 03:28 PM UTC

   We have noticed that some UI issues are occurring because of this cloud outage as well. We are still waiting on a concrete update from the cloud provider, and will update this status as soon as we have some additional information to share. Unfortunately, this is a global outage that is effecting all cloud users and applications. If you have any questions or concerns in the meantime, please do not hesitate to open up a ticket with our Support Team. We appreciate your patience!

4. identified Jun 02, 2025, 08:07 PM UTC

   We received an update from the cloud provider stating that they are working on a recovery path that involves bringing the system up in a controlled manner. We'll send out another update as soon as services are back up and running. Thank you again for you patience!

5. monitoring Jun 02, 2025, 10:34 PM UTC

   We are seeing successful inbound traffic again at this time, and functionality within the application has been restored. We are monitoring to ensure there are no other hiccups and will send out an all clear once we have official confirmation that things are stable. Thank you again for your patience on this matter!

6. resolved Jun 02, 2025, 11:11 PM UTC

   [Resolved] Syncrofy File Upload Outage Notification Dear Valued Customer, The recent outage impacting file uploads to the Syncrofy platform has been resolved. Outage Summary: Start Time: approximately 6:00 am Eastern Time End Time: 6:05 pm Eastern Time Impact: During this window, customers may have experienced issues uploading files to the Syncrofy solution. Root Cause and Ongoing Investigation: The disruption was caused by an outage at one of our underlying cloud service providers. We are actively working with the provider and conducting a full investigation to better understand the root cause and to prevent similar issues in the future. Action Required: Please review your system for any data transmissions that may have failed during the outage window. Any files that are not currently in a retrying state will need to be resent to ensure successful processing within Syncrofy. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Should you have any questions or require assistance, please don’t hesitate to reach out to our support team at [email protected], or via our support portal.

Read the full incident report →