Syncrofy incident

Lifecycle Processing Lag

Resolved after 1 hour 41 minutes, affecting Web application, on August 25, 2025.

resolved Aug 25, 2025, 02:49 PM UTC

Data processing is fully up to date, and all statuses and values in the Orders and Line Items tab are displaying correctly. Thank you for your patience.

Started
Aug 25, 2025, 01:08 PM UTC
Resolved
Aug 25, 2025, 02:49 PM UTC
Duration
1h 41m
Detected by Pingoru
Aug 25, 2025, 01:08 PM UTC

Affected components

Web application

Update timeline

  1. monitoring Aug 25, 2025, 01:08 PM UTC

    We have identified the root cause of the lag affecting Lifecycle Processing, implemented a corrective fix, and are actively monitoring ongoing data processing. This issue may have temporarily impacted statuses or values displayed within the Orders and Line Items tab. Processing counts are currently trending downward, and we will provide a subsequent update once normal operations have been fully confirmed. We appreciate your patience and understanding.

  2. resolved Aug 25, 2025, 02:49 PM UTC

    Data processing is fully up to date, and all statuses and values in the Orders and Line Items tab are displaying correctly. Thank you for your patience.

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