Syncrofy incident

Maintenance Disruption

Resolved after 2 hours 30 minutes, affecting Web application and Document Submission Service, on September 22, 2025.

resolved Sep 23, 2025, 12:26 AM UTC

Planned maintenance (5:00–7:30 EST) caused a brief data-processing disruption. Systems are stable and data is catching up now. Some users may have seen protocol or transfer interruptions. If so, please resend any affected files or open a ticket with any questions or concerns. Thank You!

Started
Sep 22, 2025, 10:00 AM UTC
Resolved
Sep 22, 2025, 12:30 PM UTC
Duration
2h 30m
Detected by Pingoru
Sep 22, 2025, 10:00 AM UTC

Affected components

Web applicationDocument Submission Service

Update timeline

  1. resolved Sep 23, 2025, 12:26 AM UTC

    Planned maintenance (5:00–7:30 EST) caused a brief data-processing disruption. Systems are stable and data is catching up now. Some users may have seen protocol or transfer interruptions. If so, please resend any affected files or open a ticket with any questions or concerns. Thank You!

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