Switchio incident

Unplanned Outage of UP Slovakia Meal Voucher Card Management System

Resolved after 26 minutes, affecting UP Slovakia Meal Voucher Card Management System, on April 23, 2026.

postmortem Apr 23, 2026, 10:38 PM UTC

Short-term unavailability due to a system maintenance on our end.

Started
Apr 23, 2026, 10:00 PM UTC
Resolved
Apr 23, 2026, 10:26 PM UTC
Duration
26m
Detected by Pingoru
Apr 23, 2026, 10:00 PM UTC

Affected components

UP Slovakia Meal Voucher Card Management System

Update timeline

  1. investigating Apr 23, 2026, 10:00 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-908088

  2. monitoring Apr 23, 2026, 10:12 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Apr 23, 2026, 10:26 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Apr 23, 2026, 10:38 PM UTC

    Short-term unavailability due to a system maintenance on our end.

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