Resolved after 47 minutes, affecting AMEX Processing Centre, on September 21, 2026.
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Affected components
Update timeline
- investigating Sep 21, 2026, 09:57 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970444
- investigating Sep 21, 2026, 10:29 AM UTC
Dear customer, outage is outside of Switchio infrastrukture.
- postmortem Sep 21, 2026, 10:40 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 11:57 - 12:37
- monitoring Sep 21, 2026, 10:45 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Sep 21, 2026, 10:45 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
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