Swat.io incident
Instagram: Liking direct messages in the Inbox currently not possible
Resolved after 3 days 19 hours, affecting Instagram API, on September 28, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 28, 2026, 12:08 PM UTC
Since September 25, liking Instagram direct messages in Swat.io fails with the error message "An unexpected error has occurred. Please retry your request later." The cause is an issue on Meta's side with the Instagram API. It is not related to any recent changes in Swat.io. We have reported the issue to Meta and are waiting for a fix. Workaround: Please like direct messages directly in the Instagram app until the issue is resolved. We will update this page as soon as Meta has provided a fix.
- investigating Sep 28, 2026, 12:15 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2026, 10:04 AM UTC
It seems Meta identified the issue and fixed it. We'll continue monitoring the situation to make sure everything remains stable.
- monitoring Sep 30, 2026, 10:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2026, 07:14 AM UTC
This incident has been resolved.
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