Surfe incident
Intermittent delays and incomplete results in contact enrichments
Resolved after 16 hours 40 minutes, affecting Surfe Servers (Application and Extension) and Surfe Servers (API) and 1 more, on April 15, 2026.
The issue has been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability.
Affected components
Update timeline
- investigating Apr 15, 2026, 08:50 PM UTC
We are currently experiencing issues with the enrichment feature that may cause slower processing times than usual. In some cases, enrichment requests may take significantly longer to complete or may not return results at all. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.
- resolved Apr 16, 2026, 01:30 PM UTC
The issue has been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability.
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