Supermetrics incident
Service Disruption: Facebook Ads Data, April 10th, 2025
Resolved after 16 hours 53 minutes, affecting Facebook Ads, on April 10, 2025.
Meta has resolved the issue on their end. For Google Sheets, Looker Studio, and Excel, please refresh your impacted queries or dashboards. For Data Warehouse products, we recommend executing a backfill for the affected runs. We appreciate your patience and understanding!
Affected components
Update timeline
- investigating Apr 10, 2025, 02:48 PM UTC
We're currently experiencing issues that have impacted our Facebook Ads connector where some users may receive one of the following permissions errors: (#10) Application does not have permission for this action (#200) Ad account owner has NOT grant ads_management or ads_read permission User may not have permissions to access account We have reported the issue to Meta for a resolution and our teams are urgently working to find a workaround and return our service to normal. We’ll provide an additional update in the next 24 hours.
- monitoring Apr 10, 2025, 05:01 PM UTC
We’ve deployed a fix to help mitigate the issue and are seeing an improvement. We will continue to monitor the situation while we wait for confirmation from Meta that this issue is resolved. We’ll provide an additional update in the next 24 hours.
- resolved Apr 11, 2025, 07:41 AM UTC
Meta has resolved the issue on their end. For Google Sheets, Looker Studio, and Excel, please refresh your impacted queries or dashboards. For Data Warehouse products, we recommend executing a backfill for the affected runs. We appreciate your patience and understanding!
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