Is Supermetrics down?

Resolved - This incident has been resolved. We've deployed a fix, and saving boards is now working normally again. If you're still experiencing any issues saving boards, please refresh your browser and try again, or reach out to our support team directly. Thank you for your patience while we worked through this.

We're investigating an issue affecting Supermetrics Studio where users are unable to save boards. Save requests are currently failing, while loading and viewing boards continue to work normally. Our team is actively investigating and working toward a fix. We'll post updates here as we learn more. Thank you for your patience and understanding!

We are continuing to investigate this issue.

This incident has been resolved. We've deployed a fix, and saving boards is now working normally again. If you're still experiencing any issues saving boards, please refresh your browser and try again, or reach out to our support team directly. Thank you for your patience while we worked through this.

We are currently experiencing an issue with the Supermetrics Hub (hub.supermetrics.com) that may affect login and access. When attempting to access the Hub, you may see a "503 Service Unavailable" error. Our team is aware of the issue and is actively working on a fix. We will update you as soon as the issue is resolved. We apologize for the inconvenience.

The Supermetrics Hub (hub.supermetrics.com) is now recovering. We are continuing to monitor the situation. We apologize for the disruption and thank you for your patience.

The issue with the Supermetrics Hub (hub.supermetrics.com) has been resolved. Login and access are now working normally. We apologize for the inconvenience and thank you for your patience.

We're aware of an issue affecting the Shopify connector where queries selecting multiple stores return data for only a single store ID, and the returned data is incorrect. Our team is actively investigating the root cause and will post updates here as we learn more. Thank you for your patience and understanding!

We have applied a fix to resolve this issue. For customers using Google Sheets, Data Studio, Excel or Power BI destinations, please refresh or re-run your queries to confirm that data is now returning correctly for all your stores. For customers using Data Warehouse destinations, we're scheduling backfills for the affected period to correct any historical data impacted during this window. We'll follow up once these backfills are complete. We're continuing to monitor the situation closely. If you're still experiencing issues after refreshing, please reach out to us and we'll take a closer look. Thank you for your patience while we worked through this!

This incident has been resolved. Our fix has been confirmed to work and is fully deployed. Thank you for your patience while we worked through this.

Supermetrics is currently experiencing service issues affecting our Data Studio destination. Some users may see a "No accounts found for the selected team" error when adding or reconnecting a data source, even though their accounts and authentication are otherwise working normally. Our teams are working to identify the problem

We've deployed a fix to resolve the service issues affecting Data Studio connectors and are closely monitoring the situation.

Our team has monitored the deployed fix and the issue is now resolved for Data Studio connectors. If you have any questions or are still experiencing issues, please contact our support team.