Supermetrics incident

Service disruption: Shopify connector

Resolved after 35 minutes, affecting Shopify, on July 14, 2025.

resolved Jul 14, 2025, 04:00 AM UTC

The issue was related to internal infrastructure, and it has been resolved now. Please reach out to our Support team in case you are still experiencing issues.

Started
Jul 14, 2025, 03:24 AM UTC
Resolved
Jul 14, 2025, 04:00 AM UTC
Duration
35m
Detected by Pingoru
Jul 14, 2025, 03:24 AM UTC

Affected components

Shopify

Update timeline

  1. investigating Jul 14, 2025, 03:24 AM UTC

    We're currently experiencing an issue with the Shopify connector affecting only Google Sheets and Looker Studio where the queries are failing. We are investigating this issue and will update you as soon as we know more. Thank you for your understanding and patience.

  2. resolved Jul 14, 2025, 04:00 AM UTC

    The issue was related to internal infrastructure, and it has been resolved now. Please reach out to our Support team in case you are still experiencing issues.

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