Supermetrics incident
Service disruption: 9/26/2025 - Google Sheets sidebar requiring some users to enter Captcha
Resolved after 2 days 9 hours, affecting Supermetrics for Google Sheets, on September 26, 2025.
Google has indicated that the issue should be resolved now. Please reach out to our Support team if you're still experiencing issues.
Affected components
Update timeline
- investigating Sep 26, 2025, 04:59 PM UTC
We are currently investigating an issue where some users are being asked to enter a Captcha code to launch the Google Sheets sidebar. If you have any questions, please reach out to our Support team at the link below. https://support.supermetrics.com/support/tickets/new
- identified Sep 26, 2025, 05:23 PM UTC
The error causing some users to see a Captcha when launching the Supermetrics Sidebar has been traced back to an issue that is currently being investigated by Google. An issue tracker for the matter can be found here - https://issuetracker.google.com/issues/447566703?pli=1 We are continuing to work with our partners at Google to ensure this is resolved as swiftly as possible.
- monitoring Sep 26, 2025, 09:12 PM UTC
While Google has not confirmed a fix, we have seen system performance return to normal. We have also noted many (non-Supermetrics) users on Google forums report a restoration of services. We are continuing to monitor closely for any updates. If errors continue for you, please alert our support team so that we can assist further.
- resolved Sep 29, 2025, 02:29 AM UTC
Google has indicated that the issue should be resolved now. Please reach out to our Support team if you're still experiencing issues.
Your product runs on more than Supermetrics
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services