Superloop incident

Queens Rd, Nadi, Fiji - SC Outage- SC Outage

Notice

Resolved after 1 day 1 hour, affecting Core Systems (Help Desk System) and Australia & New Zealand (NSW Managed Wi-Fi) and 1 more, on July 6, 2026.

monitoring Jul 06, 2026, 09:49 PM UTC

We implemented a fix and are currently monitoring the result.

Started: Jul 06, 2026, 11:07 AM UTC
Resolved: Jul 07, 2026, 12:08 PM UTC
Duration: 1d 1h
Detected by Pingoru: Jul 06, 2026, 11:07 AM UTC

Affected components

Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Pacific Island Region (PNG Managed Wi-Fi)Pacific Island Region (Fiji Managed Wi-Fi)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

investigating Jul 06, 2026, 11:07 AM UTC

Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji - SC Outage
monitoring Jul 06, 2026, 09:49 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Jul 07, 2026, 12:08 PM UTC

This incident has been resolved.

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