Superloop incident
NSW - Degraded Performance
Notice
Resolved after 5 days 21 hours, affecting Australia & New Zealand (NSW Managed Wi-Fi), on May 23, 2026.
We are continuing to work on a fix for this incident.
Affected components
Australia & New Zealand (NSW Managed Wi-Fi)
Update timeline
- investigating May 23, 2026, 12:51 AM UTC
We are currently investigating degraded performance in areas of New South Wales.
- identified May 23, 2026, 01:02 AM UTC
We have identified the cause and are working with upstream providers to reduce impact.
- monitoring May 23, 2026, 01:22 AM UTC
We implemented a fix and are currently monitoring the result.
- identified May 23, 2026, 01:53 AM UTC
We are continuing to work on a fix for this incident.
- resolved May 28, 2026, 10:45 PM UTC
This incident has been resolved.
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