Sucuri incident

Regional Issue with Web Request Redirect Loop

Resolved on March 18, 2026.

resolved Mar 18, 2026, 03:39 PM UTC

Users whose traffic was served from our Dallas, Chicago, and San Jose Points of Presence (POPs) experienced redirect loops. Only a subset of customers who have the option to redirect would be affected. This was caused by cache configuration changes at those locations. We reverted those changes, redirect behavior returned to normal, and the issue is resolved.

Started
Mar 18, 2026, 03:39 PM UTC
Resolved
Mar 18, 2026, 03:39 PM UTC
Duration
–
Detected by Pingoru
Mar 18, 2026, 03:39 PM UTC

Update timeline

  1. resolved Mar 18, 2026, 03:39 PM UTC

    Users whose traffic was served from our Dallas, Chicago, and San Jose Points of Presence (POPs) experienced redirect loops. Only a subset of customers who have the option to redirect would be affected. This was caused by cache configuration changes at those locations. We reverted those changes, redirect behavior returned to normal, and the issue is resolved.

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