Resolved after 3 hours, affecting Emails & Communication, on June 23, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Emails & Communication
Update timeline
- investigating Jun 23, 2026, 10:04 AM UTC
CSV export requests are not generating or sending export emails to merchants. We are working to identify the root cause and implement a fix as soon as possible. Further updates will be provided once we have more information.
- monitoring Jun 23, 2026, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 23, 2026, 11:42 AM UTC
We are continuing to monitor for any further issues.
- identified Jun 23, 2026, 11:56 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 23, 2026, 01:04 PM UTC
This incident has been resolved.
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