Subbly incident

Core Subbly Services Performance Degradation

Resolved after 2 hours 5 minutes, affecting Core Subbly Services and Admin and 1 more, on October 13, 2026.

resolved Oct 13, 2026, 03:43 PM UTC

Performance has returned to normal and the incident is resolved. All associated services are operational.

Started
Oct 13, 2026, 01:37 PM UTC
Resolved
Oct 13, 2026, 03:43 PM UTC
Duration
2h 5m
Detected by Pingoru
Oct 13, 2026, 01:37 PM UTC

Affected components

Core Subbly ServicesAdminCheckoutBilling EngineLegacy API, Feeds, WebhooksAutomations & JobsEmails & Communication

Update timeline

  1. investigating Oct 13, 2026, 01:37 PM UTC

    We’re investigating reports of degraded performance affecting Core Subbly Services. Some customers may experience slower responses or difficulty using parts of the service. Our team is working to identify the root cause and will provide another update as soon as we have more information.

  2. monitoring Oct 13, 2026, 02:13 PM UTC

    Performance appears to have returned to normal. We’re monitoring the service while we confirm the underlying fix and will provide another update once deployment details are confirmed.

  3. resolved Oct 13, 2026, 03:43 PM UTC

    Performance has returned to normal and the incident is resolved. All associated services are operational.

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