Resolved after 20 hours 59 minutes, affecting Legacy Website Builder & Hosting, on July 7, 2025.
The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused. We're continuing internal investigations to determine what caused the setting that affected this to change.
Affected components
Update timeline
- investigating Jul 07, 2025, 08:26 PM UTC
We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.
- investigating Jul 07, 2025, 09:05 PM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2025, 09:07 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2025, 05:26 PM UTC
The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused. We're continuing internal investigations to determine what caused the setting that affected this to change.
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