Resolved after 3 hours 1 minute, affecting Knowledgebase search, on November 4, 2024.
We've verified the fix is deployed and working as expected. We continue to monitor for outliers.
Affected components
Update timeline
- investigating Nov 04, 2024, 02:08 PM UTC
We've investigating an elevated number of errors when searching content within Knowledgebase for some of our customers.
- identified Nov 04, 2024, 02:16 PM UTC
We were able to reproduce the issue and we're working on a fix.
- identified Nov 04, 2024, 02:51 PM UTC
We've prepared a fix and are now testing it in pre-production environment.
- monitoring Nov 04, 2024, 03:46 PM UTC
The fix is being released to our production systems. We expect the issue to be fully resolved in 15-20 minutes.
- monitoring Nov 04, 2024, 04:13 PM UTC
We've verified the fix is deployed and working as expected. We continue to monitor for outliers.
- resolved Nov 04, 2024, 05:09 PM UTC
Issue is fully resolved.
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