Stonly incident

Stability issues

Resolved after 7 hours 30 minutes, affecting Stonly Editor and Stonly customers KB's - location N and 1 more, on January 23, 2025.

monitoring Jan 23, 2025, 05:25 PM UTC

Things have stabilized. We keep monitoring our platform.

Started
Jan 23, 2025, 02:15 PM UTC
Resolved
Jan 23, 2025, 09:45 PM UTC
Duration
7h 30m
Detected by Pingoru
Jan 23, 2025, 02:15 PM UTC

Affected components

Stonly EditorStonly customers KB's - location NStonly customers KB's - location CStonly Guides

Update timeline

  1. investigating Jan 23, 2025, 03:43 PM UTC

    We're seeing bigger than usual load on our servers that is causing slow responses and occasional failures when loading stonly KB and guides

  2. monitoring Jan 23, 2025, 05:25 PM UTC

    Things have stabilized. We keep monitoring our platform.

  3. resolved Jan 27, 2025, 12:14 PM UTC

    This incident has been resolved.

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